01
Fit
Leeca confirms whether the problem is within scope or needs another specialist.
Contact / First step
You do not need to arrive with a diagnosis.
Explain what is happening, which part of the work it affects and how long it has been going on. The first conversation puts a name to the problem and determines whether Leeca can help.
No forms or intermediaries. First contact is by email.
What to include
Four details are enough to start.
There is no need to prepare a technical report. A short, concrete message is more useful than a list of tools.
- 01
What is happening or has remained unresolved.
- 02
How it affects customers, staff or daily work.
- 03
What has been tried so far, if anything.
- 04
Any date or upcoming change that makes it time-sensitive.
Channels
Write directly to Leeca.
Describe the problem in a few lines. Do not send passwords, identity documents or sensitive information in the first message.